Your interest rate
Please be assured that your interest rate and type of rate haven’t changed as a result of your mortgage moving to us.
The interest rate that applies to your mortgage will depend on the original product deal that you took out. However, the interest rate may have been altered if any product changes have been applied to your account since that date.
Find out information about your account online with Self-Serve
You can find your current interest rate and monthly payment amount using our online Self-Serve system. This is available 24 hours a day, 7 days a week from any device.
For more details, please see our Self-Serve section.
You can also find your current interest rate on your latest rate change letter, sent from your previous lender. Or in your most recent annual mortgage statement – noting that some of that information could be out of date depending on when the statement was sent, as changes may have occurred since then.
Alternatively, please contact us and we’ll give you this information.
Interest rate changes
Going forward, any changes in your interest rate will be in line with your mortgage offer and terms and conditions. If your interest rate changes, we’ll write to you at least four working days before any change is made to your required monthly payment.
You can find out the latest information about interest rate changes here.
Interest rate types
There are different interest rate types, with useful explanations shown below.
If you’re unsure which type of interest rate you’re on, please have a look at the Mortgage Offer that you accepted when you took out your mortgage. Alternatively, please contact us to check.
We’ve set your initial interest rate(s) at the same rate(s) set by your previous lender.
In future, we’ll set SVR in response to trends in the UK mortgage market, SVR isn’t directly linked to any other external rates.
Whenever we change our SVR, we’ll always write to you to let you know your new rate and monthly payment at least four working days before any changes.
Find out more on our rate change information page.
A tracker rate tracks changes in a reference rate (often the Bank of England base rate) for a set length of time. Your rate could be a set percentage amount above or below the reference rate it is tracking.
If the tracked reference rate changes, your interest rate will change by the same amount soon after. When that happens, we’ll always write to you at least four working days before any change is made to your required monthly payment.
If you had a mortgage where the interest rate was linked to the London Interbank Offered Rate (LIBOR), the Financial Conduct Authority (FCA) required that your account should be moved to a new reference rate.
To read more about the transition from LIBOR, please visit the Financial Conduct Authority’s website.
Interest rate changes
All the key info you need about the latest changes to interest rates
See if you’re impacted so you can plan ahead.
Find out moreYour mortgage account
Quickly find key details about your mortgage – such as your interest rate, monthly payment, remaining term and the amount you currently owe.
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