Our Easter opening hours

Please note that, because of the Easter holidays, we won’t have any agents available to answer calls on Friday 3 April or Monday 6 April.

However, if you’re having problems paying your mortgage, our specialist colleagues will be available to take calls as usual from 9am to 1pm on Saturday 4 April.

If you would usually call us to make a payment around this time and need to speak to a member of our team to make your payment, you’ll need to call us before or after Easter.

You can still make a debit card payment quickly and securely without speaking to an agent — our automated payment line is now available 24 hours a day, seven days a week. Just call the usual number and follow the prompts.

You can also Sign in to Self‑Serve to make a debit card payment quickly and securely throughout the whole of Easter. See more details about how to register on our Using Self‑Serve page.